frequently asked questions
surfing croyde bay
bookings + cancellations
Our booking calendar is responsive to the bookings that come in on the day, and therefore time slots may move around depending on whether previous slots have been booked.
Our bookings are available on a ‘first come, first served’ basis; the system doesn’t reserve bookings until all details have been completed and the booking paid for.
The online booking system shows all our available time slots; simply select your experience and continue to the booking calendar for that experience.
If you’re unable to choose a time slot on the booking calendar. If the booking calendar shows no availability at a certain date or time, we may be fully booked or closed.
For larger groups, private bookings, or 10-session passes, don’t hesitate to get in touch with us for availability and purchase.
If you’re looking to book multiple spaces for a communal sauna, you can do this by choosing the number of participants on a drop-down menu.
Where no option to book multiple spaces is available, this means there isn’t enough space left. Please check the number available before booking.
To ensure an inclusive communal sauna experience, we are promoting an open and shared environment for all participants looking to book a communal sauna.
Please note your communal sauna booking is personal and cannot be shared/split with another person during the session – any person wanting to use the sauna will need to book an individual space.
Cancellation Policy
If any person or you, need to cancel the booking once it has been confirmed, we must be notified in writing by post or e-mail. The date on which written notification is received will determine the level of cancellation charges applicable. All cancellations must be sent in writing/email wherever possible and will be effective on the date on which they are received by the operator, Surfing Croyde Bay. Cancellation charges are payable as below.
Over 60 days before the lesson date: 20% of the total cost payable.
Less than 28 days and over 14 days before the lesson date: A credit note will be given which is redeemable until the end of the following season.
If cancellations are less than 14 days before the lesson you will be responsible for paying the full balance on the original booking
- Gift vouchers are non-refundable but can be transferred to different recipients, valid until the end of the season bought in.
- We do not offer credit for ‘no shows’
All sauna sessions are transferable, if you are unable to attend; you can gift your session to a friend/family if you’re unable to attend last minute.
Changing your booking
Surfing Croyde Bay will make every effort to arrange any changes requested after the booking has been confirmed, providing it is 14 days before the session start date.
- Any changes are subject to the availability of session dates and we charge an administration fee relative to the duration of the session.
- In the case where your group size drops in numbers from the original booking, we must receive notification of this in due time and by writing/email. See credit note policy for this situation.
- If the changes are less than 14 days prior to the session you will be responsible for paying the full balance. In exceptional and extenuating circumstances we may waiver the above i.e. bereavement, serious illness
Sea Sauna Croyde operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.
You can use your voucher towards any of our experiences, directly on the website by entering the voucher code to the ‘Enter a promo code’ box at checkout.
All our vouchers can be used towards private bookings or spaces in a communal sauna (unless stated otherwise)
All our vouchers are valid for 1 year from purchase (or from the booking cancellation, if you’re receiving credit) unless otherwise stated/agreed before expiry.
To ensure your question hasn’t already been answered, and to avoid unnecessary admin for our small team, please read through the rest of the FAQs before getting in touch.
For any further enquiries, please email us at [email protected] or call us on 0800 188 4860
SURFING CROYDE BAY
your experience
Immerse yourself in nature and enjoy the advantages of contrast therapy as you experience breathtaking sunsets and sunrises, refreshing autumn and winter mornings, dramatic skies, and stormy weather—all from the cozy haven of our sauna.
OPEN SAUNA + COLD WATER Session
10 Session Bundle-
45 MINUTES
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VALID FOR 6 MONTHS
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OPEN GROUP FORMAT
PRIVATE SAUNA + COLD WATER SESSION
45 MINUTES EXCLUSIVE-
45 MINUTES
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UP TO 8 PEOPLE
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SOCIAL CONNECTION
We currently offer 45-minute sauna sessions for up to 8 people at a time.
While we always do our best to accommodate walk-ins, we highly recommend booking in advance to avoid disappointment. You can easily check our availability calendar for upcoming sauna sessions here.
SURFING CROYDE BAY
Sauna essentials
When preparing for your sea sauna experience, it’s essential to bring along a few key items to ensure comfort and convenience. Wear your swimwear on arrival, bring two towels, and a water bottle to stay hydrated throughout the session. Consider bringing a robe or cosy outerwear for the moments between the sauna and the plunge bath. Flip-flops or slip-on shoes are handy for moving around the space, and if you have sensitive skin, a natural moisturiser can be a nice addition post-session. With these essentials in hand, you’ll be ready to fully enjoy the rejuvenating blend of heat, cold, and coastal serenity.
two towels
two towels
two towels
One to sit on in the sauna (a hand towel size is perfect for this), and one to dry off with after your session.
CHANGING ROBE
For easy changing before and after your session, and to extend your time in the sauna.
WATER BOTTLE
To keep you hydrated throughout your session. For extra hydration, add an LMNT electrolyte mix to your water to stay salty.
Activities
Expert standards reflect everything we do
At Surfing Croyde Bay, our team of experienced and qualified coaches brings not only a passion for surfing but also a deep dedication to helping others improve their skills. In addition, our unwavering commitment to providing high-quality coaching and guidance ensures that you have the best possible experience in the water.
Whether you’re just starting out or already possess some experience, we offer lessons that are specifically tailored to meet your unique needs. For beginners, we focus on guiding you through the fundamental aspects of surfing. These essential skills include paddling, standing up, and riding waves. Moreover, to enhance safety and ensure an enjoyable experience, we use soft boards for these introductory sessions.
On the other hand, if you’re a more experienced surfer looking to advance your skills, our intermediate and advanced coaching sessions are designed with you in mind. In these lessons, you will find that our coaches collaborate closely with you to refine your technique, improve your fitness, and deepen your understanding of the ocean. By creating a personalised approach, we help you progress with confidence and experience even greater joy in your surfing journey.
Ultimately, regardless of where you are on your surfing journey, our primary goal is to share the thrill of riding waves and help you become a confident, skilled surfer. Additionally, to support your development, we provide equipment hire, allowing you to practice independently at your own pace and convenience.
So, if you’re ready to take the plunge, join us at Surfing Croyde Bay and experience the exhilaration of surfing at one of the UK’s top surf spots. Don’t hesitate—book your lesson or equipment hire today and dive into the adventure of a lifetime!
SURFING CROYDE BAY
REAL TRIPADVISOR REVIEWS
